FAQs
Account and Privacy
What are the benefits of registering an account?
Registering an account makes your shopping experience smoother: easily view order history, check out quickly, manage shipping addresses, apply for returns and exchanges, and participate in member activities to enjoy exclusive benefits.
What if I forget my login password?
Click "Forgot Password?" on the login page;
Enter the email address you used during registration;
The system will send a password reset email;
Open the email, click the link, and follow the instructions to set a new password;
Log in again with your new password and you can continue browsing for your favorite hats.
Is my personal information safe?
We value your privacy and use reasonable technical measures to protect your information. Payment transactions are encrypted by a secure third-party platform, allowing you to shop with peace of mind.
Registering an account makes your shopping experience smoother: easily view order history, check out quickly, manage shipping addresses, apply for returns and exchanges, and participate in member activities to enjoy exclusive benefits.
What if I forget my login password?
Click "Forgot Password?" on the login page;
Enter the email address you used during registration;
The system will send a password reset email;
Open the email, click the link, and follow the instructions to set a new password;
Log in again with your new password and you can continue browsing for your favorite hats.
Is my personal information safe?
We value your privacy and use reasonable technical measures to protect your information. Payment transactions are encrypted by a secure third-party platform, allowing you to shop with peace of mind.
Orders and Payments
What payment methods are available?
We support common credit and debit cards (such as Visa, MasterCard, etc.). Please ensure your information is accurate when placing an order to avoid affecting the smooth completion of your order.
How do I cancel or modify an order?
If the order has not yet been shipped, you can contact customer service to try to cancel or modify it; if it has been shipped, please follow the return and exchange process. After receiving and inspecting the returned goods, we will process the refund as soon as possible.
What if an item is out of stock?
Out-of-stock items will be displayed as pre-order status and will indicate the estimated shipping time. The estimated shipping time is for reference only; if there are any changes, we will notify you promptly via email.
We support common credit and debit cards (such as Visa, MasterCard, etc.). Please ensure your information is accurate when placing an order to avoid affecting the smooth completion of your order.
How do I cancel or modify an order?
If the order has not yet been shipped, you can contact customer service to try to cancel or modify it; if it has been shipped, please follow the return and exchange process. After receiving and inspecting the returned goods, we will process the refund as soon as possible.
What if an item is out of stock?
Out-of-stock items will be displayed as pre-order status and will indicate the estimated shipping time. The estimated shipping time is for reference only; if there are any changes, we will notify you promptly via email.
Shipping and Delivery
What shipping methods are available?
We offer free standard shipping, as well as expedited shipping (contact customer service after placing your order to confirm). Specific delivery times may vary depending on the region, holidays, or logistics situation.
How do I track my order?
After shipment, we will send you a tracking number. You can check the package status through the "My Orders" page or the logistics company's official website. If the information has not been updated for a long time, please contact customer service for assistance.
What if I entered the wrong shipping address?
If the order has not yet been shipped, please contact customer service to modify it as soon as possible; if it has been shipped, we recommend following the return and exchange process after receiving the goods.
We offer free standard shipping, as well as expedited shipping (contact customer service after placing your order to confirm). Specific delivery times may vary depending on the region, holidays, or logistics situation.
How do I track my order?
After shipment, we will send you a tracking number. You can check the package status through the "My Orders" page or the logistics company's official website. If the information has not been updated for a long time, please contact customer service for assistance.
What if I entered the wrong shipping address?
If the order has not yet been shipped, please contact customer service to modify it as soon as possible; if it has been shipped, we recommend following the return and exchange process after receiving the goods.
Returns, Exchanges, and Refunds
What are the return and exchange conditions?
The product must be in brand new condition, unworn, unwashed, undamaged, and with all tags and packaging intact. Please submit your application within 30 days.
How do I apply for a return or exchange?
Contact customer service and provide your order number, reason for return/exchange, and photos of the product. After approval, we will inform you of the return address and instructions.
How long does it take for a refund to arrive?
After receiving and inspecting the returned goods, processing usually takes 3–7 business days. The exact time for the refund to arrive depends on your bank or payment platform.
Who bears the return shipping costs?
If the return is due to product quality issues or incorrect items being shipped, we will cover the shipping costs; for returns or exchanges due to personal reasons (such as unsuitable size or simply not liking the item), you will be responsible for the shipping costs.
The product must be in brand new condition, unworn, unwashed, undamaged, and with all tags and packaging intact. Please submit your application within 30 days.
How do I apply for a return or exchange?
Contact customer service and provide your order number, reason for return/exchange, and photos of the product. After approval, we will inform you of the return address and instructions.
How long does it take for a refund to arrive?
After receiving and inspecting the returned goods, processing usually takes 3–7 business days. The exact time for the refund to arrive depends on your bank or payment platform.
Who bears the return shipping costs?
If the return is due to product quality issues or incorrect items being shipped, we will cover the shipping costs; for returns or exchanges due to personal reasons (such as unsuitable size or simply not liking the item), you will be responsible for the shipping costs.
International Shipping and Customs
Do you support international shipping?
We support international shipping to some countries/regions. International orders may incur import taxes or customs clearance fees, which are usually borne by the recipient.
What if the package is held by customs?
We can assist you with communication, but customs decisions and related fees are generally your responsibility. Please familiarize yourself with the import regulations of the destination country before purchasing.
We support international shipping to some countries/regions. International orders may incur import taxes or customs clearance fees, which are usually borne by the recipient.
What if the package is held by customs?
We can assist you with communication, but customs decisions and related fees are generally your responsibility. Please familiarize yourself with the import regulations of the destination country before purchasing.