Return Policy
Trying on, comparing, matching with outfits, looking in the mirror – sometimes it takes a little process to determine if it's "the one." Cvoiuf offers a 30-day return and exchange service, allowing you to make your decision more calmly and without haste.
Return and Exchange Eligibility
You can apply for a return or exchange under the following circumstances:
The received goods do not match the order (incorrect style, color, or quantity);
The product has quality issues (damage, loose threads, defects, etc.);
The size is unsuitable (provided the product meets the return conditions);
As long as the product remains in brand new condition, unused, unwashed, undamaged, and retains its original packaging and accessories (if any), you can proceed with the return or exchange.
Returns or exchanges will not be accepted if there is man-made damage, obvious signs of use, or if the return period has expired.
The received goods do not match the order (incorrect style, color, or quantity);
The product has quality issues (damage, loose threads, defects, etc.);
The size is unsuitable (provided the product meets the return conditions);
As long as the product remains in brand new condition, unused, unwashed, undamaged, and retains its original packaging and accessories (if any), you can proceed with the return or exchange.
Returns or exchanges will not be accepted if there is man-made damage, obvious signs of use, or if the return period has expired.
Return and Exchange Period
You can submit a return or exchange request within 30 days from the date of receipt;
Orders for which no application is submitted after 30 days will no longer be accepted;
It is recommended to open the package and check the goods as soon as possible after receiving them to ensure that you submit your application within the valid period.
Orders for which no application is submitted after 30 days will no longer be accepted;
It is recommended to open the package and check the goods as soon as possible after receiving them to ensure that you submit your application within the valid period.
Process Description
Submit Application: Contact our customer service team via email and provide: order number, reason for return/exchange, and photos (if there are quality issues or damage).
Review: We will review your application within 1-2 business days and provide you with the return address and instructions.
Return the Goods: Return the goods to the return address provided by customer service, choose a traceable carrier, and package the goods properly to prevent damage during transportation.
Inspection and Processing: After receiving the returned goods, we will conduct an inspection. Upon successful inspection, we will process your refund or exchange according to your choice.
Review: We will review your application within 1-2 business days and provide you with the return address and instructions.
Return the Goods: Return the goods to the return address provided by customer service, choose a traceable carrier, and package the goods properly to prevent damage during transportation.
Inspection and Processing: After receiving the returned goods, we will conduct an inspection. Upon successful inspection, we will process your refund or exchange according to your choice.
About Refunds
Refunds will be processed within 3-7 business days after the returned goods have been inspected and approved. The refund will be returned to your original payment method.
The time it takes for the funds to arrive in your bank or payment platform account may vary slightly.
If the order used a discount or gift card, the refund will be processed based on the actual amount paid; the discount amount will not be refunded.
The time it takes for the funds to arrive in your bank or payment platform account may vary slightly.
If the order used a discount or gift card, the refund will be processed based on the actual amount paid; the discount amount will not be refunded.
About Exchanges
Exchange items will be arranged as soon as possible, subject to availability. If the required style or size is temporarily out of stock, customer service will contact you to discuss other solutions. The processing time for exchanges may vary slightly depending on inventory and logistics; please be patient.
Return Shipping Costs
We will bear the shipping costs for:
Incorrectly shipped items;
Product quality issues. The following return reasons are the customer's responsibility:
Incorrect size;
Personal preference;
Color/style not meeting expectations;
Change of mind, etc.
Returns of orders using promotional offers or free shipping may affect the shipping cost refund calculation; please refer to customer service for details.
Incorrectly shipped items;
Product quality issues. The following return reasons are the customer's responsibility:
Incorrect size;
Personal preference;
Color/style not meeting expectations;
Change of mind, etc.
Returns of orders using promotional offers or free shipping may affect the shipping cost refund calculation; please refer to customer service for details.
Important Notes:
Please properly preserve the product and packaging to avoid damage during transportation that may affect acceptance;
Returns of worn, washed, damaged, or altered items are prohibited;
Returning items without contacting customer service may result in processing delays or inability to receive a refund;
If the package is lost or damaged during transportation, please retain the courier slip and contact customer service promptly.
Please properly preserve the product and packaging to avoid damage during transportation that may affect acceptance;
Returns of worn, washed, damaged, or altered items are prohibited;
Returning items without contacting customer service may result in processing delays or inability to receive a refund;
If the package is lost or damaged during transportation, please retain the courier slip and contact customer service promptly.